Cancellation & Refund Policy
Version 1.1 · Effective 26 August 2026
This policy applies to inspection bookings with FEDARI BUILDING INSPECTION L.L.C, trading as Fedari Inspection (“Fedari”, “we”, “us” or “our”). It forms part of and must be read with our Terms and Conditions and the quotation or booking confirmation accepted by the client.
Time under this policy is measured from the confirmed inspection start time in Dubai time. A property-specific term expressly agreed in an accepted quotation takes priority where it directly differs from this policy. Mandatory rights under applicable UAE law are not excluded or reduced.
Cancellation and rescheduling charges
| Client request | Rescheduling | Cancellation / amount retained |
|---|---|---|
| More than 48 hours before the scheduled start | One reschedule without a Fedari rescheduling fee, subject to availability | Full refund of amounts paid, less only any non-refundable external charge disclosed before payment |
| 24 to 48 hours before the scheduled start | One reschedule without a Fedari rescheduling fee, subject to availability | 25% of the total Service Fee |
| Less than 24 hours before the scheduled start | A new slot is subject to availability and payment of the amount retained | 50% of the total Service Fee |
| No-show, access failure or delay exceeding 30 minutes | Treated as a new appointment unless Fedari agrees otherwise | 50% of the total Service Fee, plus any pre-approved non-recoverable third-party cost, capped at the total Service Fee |
| Cancellation by Fedari for reasons not caused by the client | Priority alternative appointment at no extra charge | Full refund for the unperformed Service if the client declines the alternative appointment |
The cancellation amounts are a reasonable estimate of reserved inspector capacity, administration and likely loss. They are not intended as a penalty and remain subject to any adjustment required by mandatory law.
Booking deposits
Unless the accepted quotation states otherwise, 50% of the Service Fee is payable in advance to confirm and reserve the inspection slot. The remaining 50% is due immediately after completion of the on-site inspection and before release of the final Report.
If a booking is cancelled, the amount refundable or retained is calculated against the total Service Fee, not only the deposit. For example, where 50% has been paid as a deposit and the client cancels between 24 and 48 hours before the scheduled start, Fedari retains 25% of the total Service Fee and refunds the remaining 25% already paid.
Developer or building-management changes
The client is responsible for arranging valid access. If a developer, building manager, owner, occupier or other controlling party changes or cancels access at short notice, the cancellation table still applies because that third party is outside Fedari’s control.
Where the client promptly provides written evidence of the third-party change, Fedari will use reasonable commercial efforts to apply the retained amount as a one-time credit toward a replacement inspection within 30 calendar days, subject to availability. A credit is not guaranteed where inspector capacity, travel or an external cost has already been irreversibly committed.
No access, partial access and unsafe conditions
Fedari may allow a grace period of up to 30 minutes. If entry or material access is not available within that period, the appointment may be treated as a no-access appointment.
If only part of the Property is accessible, Fedari may inspect the accessible areas and record the limitations. The full Service Fee remains payable unless Fedari agrees otherwise, because the appointment and inspector capacity have already been reserved and attendance has taken place.
Fedari may refuse, suspend or stop an inspection where conditions appear unsafe, unlawful, abusive, beyond our licensed scope, likely to damage property, or materially different from the information used for the quotation. Where the condition was not caused by the client and Fedari cannot reasonably perform the agreed Service, we will offer a fair rescheduling or refund solution for the unperformed part, subject to applicable law.
Completed services and service-quality complaints
A change-of-mind refund is not available after an inspection has been properly completed. This does not affect a client’s mandatory rights where a Service is defective or materially not performed as agreed.
If you believe the Service or Report contains a material performance issue, contact us promptly with the booking reference and supporting information. Where appropriate, Fedari may correct the Report, re-perform the affected part of the Service without charge, or provide another remedy required by applicable law.
Refund processing
Approved refunds are initiated through the original payment method where reasonably possible. Bank, card, payment-platform or foreign-exchange processing times are outside Fedari’s control. Fedari is not required to refund a bank, currency-conversion or third-party charge that Fedari did not receive.
How to cancel or reschedule
Send your request with the client name, Property, booking reference and scheduled inspection time to:
- Email: info@fedari.ae
- WhatsApp: +971 52 558 1143
- Phone: +971 4 296 3910
A cancellation or rescheduling request is effective when it is received by Fedari through one of the above channels. We will confirm the outcome in writing.
